Hello,
I’m an experienced product designer motivated to inspire others through a creative and positive attitude. Driven to exceed client and corporate expectations by enhancing processes and product innovation through a customer-centric and data-driven approach. Discovering ways to enhance customer experiences within SaaS environments, while collaborating with cross-functional teams to transform complex challenges into seamless solutions is where I thrive.
Experience
2018 - present
Intuit, QuickBooks Time,
Boise, ID
Product Designer (2020 - present)
Owned the product vision for QuickBooks Time upgrades and changes. Planned, managed, and delivered designs from wireframes, mockups, and prototypes to final deliverables. Adhered to specs and user requirements for interfaces. Worked with cross-functional teams to optimize product flows and enhance usability and user experiences. Leveraged data analytics and customer insights to inform design-related decisions.
-
Improved adoption for Mid-Market (MM) by 65% through redesigned Who's Working widget, maximizing worker visibility on small screens and improving user clarity by 50%.
-
Amplified QuickBooks Time adoption by 35% through redesigning Time Entries and Approvals spaces and creating an easy-to-use tool for first-time users, enhancing usability and driving > 3,875 user actions via targeted help articles.
-
Unified two time-tracking databases, combining past timesheet data, standardizing overtime settings, and eliminating export errors. Launched updated error states, divergence migration, and new settings.
Product Design Shadowing Program (2019 - 2020)
Collaborated closely with product design teams and acquired in-depth knowledge of design principles and agile methodologies—applied expertise to conceptualize and develop innovative product designs.
-
Recognized as first to complete the Product Design Shadowing Program; invited by Product Designer and Product Design Manager to gain hands-on experience and opportunity to present design projects.
Service and support specialist (2018 - 2020)
Leveraged product knowledge to guide and support customers in adopting, learning, and maximizing the benefits of QuickBooks Time. Enabled customers to achieve ease and confidence in using the product. Supported customers navigate products; responded to queries using Intuit's online chat support service and, previously, through the phone. Addressed and resolved technical issues while promoting robust customer service standards.
-
Promoted from Phone to Chat Support within 6 months of hiring; demonstrated full commitment to responding to customer queries on login support, account set-up and integration, and billing.
2018
DaviesMoore,
Boise, ID
Experience 805 Internship within DaviesMoore's creative department, working with advertising specialists to design compelling brand logos for client base. Contributed to multi-platform social media campaigns. Helped test client game apps and websites to ensure ease of use.
EDUCATION, PROFESSIONAL DEVELOPMENT, AND achievements
Bachelor of Fine Art, Graphic Design
Kendall College of Art and Design, Grand Rapids, MI
Studio Art, Focus in Drawing
Aquinas College, Grand Rapids, MI
2024
AI-Powered UX Design: How to Elevate Your UX Career,
Interaction Design Foundation
2021
Design for Delight Summer Camp, Intuit
2021
UI Design Patterns for Successful Software,
Interaction Design Foundation
2020
Human-Computer Interaction (HCI),
Interaction Design Foundation
2020
Accessability Champion, Intuit
2018
West Michigan AAF Silver Student ADDY Award
West Michigan AAF Bronze Student ADDY Award
Skills
Figma
Adobe Suite
Jira
Prototyping
Wireframing
Visual Design
Product Requirements
User Interviews & Research
User Flows & Product Vision
Web Design and Mobile Web
Storytelling
Discovery Process
Design Systems
Agile Methodologies
Accessibility
Experience Design
Problem Solving
Usability
Design Thinking
UX Research
Information Architecture
Interaction Design